Ana Mia, in your first post you said tat you had not read through the three or four months worth of 25 pages of posts before you joined this thread. Maybe it would have helped had you done just that. Coming in to this in the middle of the issues unaware what has already been discussed and tried only serves to aggravate the situation.
Judging the op for what you believe her obligations were or are, and asking questions that have already been asked and answered serves no purpose other than to stir a pot that others keep trying to keep from boiling over. I am sorry to say that it is you that needs to dig a little deeper and actually take the time to read through this thread from beginning to end to understand why your suggestions and posts are not being well received. Although your intentions my be in the right place your actions via comments are uncalled for.
If you want to learn something to give chizuk to your “friend”, I am sure that you will find something helpful among these 26 pages. If you are looking to give chizuk to the op, then please investigate and understand the whole picture before making a judgement call in the middle of the story.