Reply To: Waiting on Supermarket Checkout Line

You’re correct about the chain stores. But the non-chain supermarkets (including the heimesha ones), tend not to have a customer service desk. All returns are handled only at the checkout counter.

Also, at the chain stores, you will often find an obnoxiously long line at the customer service desk. So after spending 15-20 minutes waiting and checking out, you can easily spend an additional 20+ minutes waiting on the service line. Furthermore, while the service desk is an option for return and price discrepancy issues, there are issues that take a long time and require a supervisor that can only be handled at the regular checkout counter. One example is WIC sales.