Waiting on Supermarket Checkout Line
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February 23, 2011 4:01 am at 4:01 am #595245
Sometimes when checking out in the supermarket, a supervisor is needed for some reason (i.e. return/refund, price discrepancy, etc.) In larger supermarkets it can often take quite a while until an available supervisor becomes available and comes to the line to resolve the issue. When there is a long line behind you, or even if there is only one person behind you, you are keeping them all waiting. Sometimes you can sense people behind you in line are getting antsy.
In any event, whenever I need a supervisor triggering this chain of events, *I* feel guilty for making the people behind me in line wait. Is there anything *I* should be feeling bad about (or apologize to all the people in line behind me)? Or should I feel it is the store’s fault for taking so long to have an available supervisor?February 23, 2011 4:05 am at 4:05 am #1212166☕️coffee addictParticipant
If I know there’s something that would take a while (like WIC), I usually tell people to go to a different line
:p> mbachur <d:February 23, 2011 4:06 am at 4:06 am #1212167aries2756Participant
It is the store’s responsibility not yours.February 23, 2011 4:07 am at 4:07 am #1212168ronrsrMember
dear Turns, I had the same problem several times last week. I also do not like to delay other shoppers.
I go right to the service desk and let them solve the problem. Really, it’s not the cashier’s business. They don’t have the power or the time to fix those things.February 23, 2011 4:35 am at 4:35 am #1212169truth be toldMember
*I* feel guilty for making the people behind me in line wait
I think its healthy that way. There is a fine line between taking care of what has to and the complaining… As long as we feel uncomfortable doing it, and we remain as considerate as we can of others, it will keep us in checkFebruary 23, 2011 4:41 am at 4:41 am #1212170real-briskerMember
Why fo you feel guilty? Would you feel guilty if you had 75 items to checkout instead of 25? What is this any different?February 23, 2011 6:41 am at 6:41 am #1212171mom12Participant
I feel bad as well. sometimes I’m the waiter and sometimes the waiteee…Thats life!
just remember, next time your the one waiting, be patient and understanding that its not his fault..February 23, 2011 5:28 pm at 5:28 pm #1212172
Well…..if the reason for calling the supervisor is because you are 100% certain that the cookies should have come up at $2.29 and it comes up for $2.69 and you are making people wait a long time for the 40 cents, perhaps you are better off paying and going to the customer service desk. Its what you would want others to do, and as hillel said, man disani lach…..February 23, 2011 6:57 pm at 6:57 pm #1212173HomeownerMember
I try to be proactive. I turn to the people behind me and give them an explanation with a “we’re all in this together” kind of tone. I say something like, “what can I do? The price is wrong.”
Invariably someone chimes in with, “the same thing happened to me.” This generally results in people supporting the customer rather than being angry.February 23, 2011 7:42 pm at 7:42 pm #1212174ckbshlMember
You should feel guilty-
Being the cause of someone else’s pain isn’t a good thing…February 23, 2011 7:45 pm at 7:45 pm #1212175real-briskerMember
ckbshl – Why is the person the cause???February 23, 2011 7:47 pm at 7:47 pm #1212176canineMember
It is the supermarket’s fault for a) being slow and (depending on the circumstances) b) causing the error that requires attention (i.e. a price discrepancy). It isn’t the customers fault the store takes so long.February 23, 2011 8:08 pm at 8:08 pm #1212177ckbshlMember
Simple- without that customer there wouldn’t be that delay…February 23, 2011 8:22 pm at 8:22 pm #1212178
Simple- without that customer there wouldn’t be that delay…
And without the customers behind him, no one would be delayed (other than himself.)February 23, 2011 8:23 pm at 8:23 pm #1212179Daniel BreslauerMember
Difficult to say. Related to this, I must say I am extremely upset at the slowness of Israeli supermarket workers. In no country in the world does it take nearly as long as in Israel for 1 person to pay. In The Netherlands, Switzerland and Germany, as well as other countries I’ve spent a lot of time in (much of Europe), it goes much faster. Each time I’m on vacation there I’m amazed at how fast it goes – and each time I return to Israel, I’m more upset at how slow it goes here!February 23, 2011 8:24 pm at 8:24 pm #1212180truth be toldMember
Simple- without that customer there wouldn’t be that delay…February 23, 2011 8:36 pm at 8:36 pm #1212181
There is an assumption here that the store is the cause for the delay. Perhaps it is the customer who buys what they believe is a sale item, only to find out upon checking out that they took the wrong size, flavor, brand and are trying to get the store to honor sale anyway. Now that the delay is due to a customer error, would you change your opinion? Short of physically moving along a customer who is in the wrong, what do you expect a store to do, even if it DOES take a long time for a supervisor to show up.February 23, 2011 8:56 pm at 8:56 pm #1212182
Even if the customer is ultimately determined to be in error, it needs to be clarified to him by the store. And even assuming the customer accepts the explanation and moves on at that point, it still took a lot of time to obtain that clarification. And it is reasonable for the customer to expect that if he believed the advertised price was $X while the scanned price was $Y, for him to be explained to by the store that he is mistaken or for the store to fix their error — if that’s what it is.
And then there is the myriad of other reasons (like WIC purchases as mbachur mentioned) why it could be taking so long through absolutely no fault of the customer.February 23, 2011 9:11 pm at 9:11 pm #1212183ZeesKiteParticipant
Will making a difference how you feel change anything?February 23, 2011 10:33 pm at 10:33 pm #1212184
From my vantage point on line, I have found that the customer more often than not, is the cause for the delay, not the store.February 23, 2011 10:46 pm at 10:46 pm #1212185
From mine, I have found the store (i.e. Shop Rite) to be the cause the overwhelming amount of times.February 24, 2011 4:29 am at 4:29 am #1212186
I guess we shop in different stores.February 24, 2011 5:57 am at 5:57 am #1212187ronrsrMember
all the stores I shop in have a service desk that will help with these things, or at least a manager. Finish your checkout, then take it up there.February 24, 2011 6:10 am at 6:10 am #1212188
You’re correct about the chain stores. But the non-chain supermarkets (including the heimesha ones), tend not to have a customer service desk. All returns are handled only at the checkout counter.
Also, at the chain stores, you will often find an obnoxiously long line at the customer service desk. So after spending 15-20 minutes waiting and checking out, you can easily spend an additional 20+ minutes waiting on the service line. Furthermore, while the service desk is an option for return and price discrepancy issues, there are issues that take a long time and require a supervisor that can only be handled at the regular checkout counter. One example is WIC sales.February 24, 2011 6:20 am at 6:20 am #1212189observanteenMember
I think that in the time wasted spending on arguing over 50-60 cents, you can go out and earn triple the amt. Don’t bother!February 24, 2011 6:15 pm at 6:15 pm #1212190cherrybimParticipant
Tums, was that you?January 29, 2017 4:06 am at 4:06 am #1212191LightbriteParticipant
Omgosh I’ve been learning how to not feel guilty. It’s really difficult. Often, I apologize to the person behind me. Then I thank them profusely as I am leaving the line. Also thanking the cashier.
I notice people apologize to me when they have credit card/money issues at the checkout. Sometimes I say, “All good, I’ve been there.” Other times I tell them that they are fine, and to take their time.
It’s interesting that there is a thread about this kind of thing. I don’t think I’ve ever talked about it.
Thanks for the chance to share 🙂January 29, 2017 5:26 am at 5:26 am #1212192nyustudMember
If the guy in front of me is having payment problems, delaying the line, fiddling trying to find cash or a credit card with available credit, sometimes I’ll just pay for his order.January 29, 2017 11:16 am at 11:16 am #1212193lesschumrasParticipant
The positive: Trader Joe’s. 1. Many ( and unusual )kosher products. A number of the hashgacha symbols are unfamiliar but at the entrance they have a listing of what each symbol means, a contact name and phone number. B. Great customer service.Lines move quickly and they will quickly open additional registers get too long
The negative ( at any supermarket. You’re behind a customer with a fully loaded cart. You wait patiently. However, the customer apparently thought they were getting the goods for of time ringing up and bagging everything does the customer spend five more minutes rummaging through a pocketbook looking for a walletJanuary 29, 2017 2:07 pm at 2:07 pm #1212194LightbriteParticipant
Wow that’s such a mitzvah!!!
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