It’s not just NCSY- it’s a general problem in the kiruv/bt world. They get tons of support as they are becoming Frum and not enough later on. A huge percentage of kids-at-risk are the children of bt’s. A lot of baalei teshuva get divorced. Baalei teshuvah need a lot of support after they become Frum, as they navigate the shidduch process, and try to figure out to build Frum homes and raise ffb kids despite never having been brought up in a Frum home themselves and being somewhat clueless regarding the differences between ffb’s (their kids) and bt’s (themselves).
A big part of the problem (in terms of their chinuch apporach) lies in not knowing the difference between a chumra and halacha and a kula, being too strict about the wrong things or too lenient about others. The Frum world is EXTREMELY complicated and if you didn’t grow up in it, you need a lot of guidance regarding how to raise your kids.
There are a lot of things that FFB’s take for granted and don’t even think about that baalei teshuva do not realize or is not natural for them.
I do think that the oilam has become more aware of these issues in recent years. Some of the major baalei teshuva schools have started alumni programming and are making efforts to reach out to their alumni. But it is a big job and I am sure that there is more to be done.
In terms of the rest of us, it is important to be aware of these issues so that if you do know any baalei teshuva, no matter how long they have been Frum, it is kidai to make an extra effort to reach out to them and their children.