Reply To: I think I spoke Lashon Hara!

I wasn’t talking about adding those words, it was about “issuing a psak”, telling her ,”it was 100% mutar” or that “no tshuva is needed”. This type of assurance needs to be done in person by someone who is given all the facts to the situation. Even on a hotline it is real people having a real time conversation (and my understanding is that it is Rabbi’s authorized to pasken).
An appropriate response would have been that you are of the opinion that…but that she needs to check with her rabbi or a posek.