2scents,
Your missing basic facts, EN does not transport, they call 9-1-1 when they believe the patient would require transport or more advanced care
Thank you for finally clearly answering that question! The fact that they do not provide transport should be clearly noted on their Web page and other materials; that is a significant piece of information and can cause a lot of confusion. I think they should also instruct patients to call emergency services (Hatzola or 911) themselves before they arrive if they believe there is a medical emergency… just like your physician would do.