I’ve been meaning to post this for a really, really long time. I’ll try not to get too technical.
Several months ago, my phone was stolen. For various reasons, (one of them being that I’m the youngest 🙂 but there was more), it was decided that I would get a new one. I wasnt able to for a few weeks, and then I had pesach, so it took a long time until I finally got it.
I went down to a verizon store (not very close to me, that also took a while) and one of their “customer service” reps, decided for whatever (totally unvalid) reason, I couldn’t get it then, and I would have to come back. My mother called this and tried calling verizon to see what she could do. Anyway, they said my phone in a different color would be $40 cheaper. the cheapskate in me decided that getting a different color wasnt worth the extra money, and I settled for the cheaper one. (Which was also cheaper than it would have been in the store). The rep checked and saw that the one I would be taking ($40 less) was out of stock. He told me I could have the better color for the same price. Had the rep in the store decided to give me the phone, as he “should have” I would have paid about $100 extra.