Evreyone is entitled to their own opinion and that is going to be decided by watching the video and coming to your own conclusion not by name calling on this blog. If you go to the website you will see the Judge’s credentials. Just because you choose to put her down because she is not Jewish does not make it true. And just because you choose to believe the frum couple over the goyim that does not make it a valid argument. That will be your argument in any situation no matter what the circumstances are.
The question came up many times and no one answered it. How would your opinions differ if the the laundromat was owned and operated by Jews. That is the real question here. I asked the same question and never got an answer. If I offered the services of my own housekeeper to someone else in an emergency situation, and that friend put something in the wash that shouldn’t be there, lets say a sheitel and my housekeeper washed it, same scenario, who would be responsible my housekeeper or my friend for putting it in with the laundry? And back to the original situation if the couple realized the sheitel was missing. Who was responsible for making the call the couple or the laundromat? So if the laundromat went so far as to make the call, why would they lie and say that they were told to wash it if in fact they were told not to. If they were that stupid or if they were that negligent as the couple claim they were, why would they bother to make the call to begin with?
So if this whole scenario was brought into a beis din, what would the beis din say? Who would be responsible the couple who sent everything to the laundry to be washed without checking the contents or the laundry who is supposed to wash everything they receive in the laundry bag?
By the same token had the child put the mother’s diamond ring in the bag and the spanish woman would have called to say that she found the ring, would she go public and sing her praises about her honesty for returning her ring? After all would she be responsible to call or just wait for them to call or wait for them to come in and pick up the laundry or maybe not say anything at all, after all who would know that she found it.