Definitely offer help(especially since your trying to shteig) But it’s all in how you do it. If you approach all sympathetic you make her feel like a nebach, and subconsciously that is what makes you uncomfortable offering to help. But if you approach cheerfully, with a big smile and an upbeat “hello can I give you a hand”,I’m sure she’d gratefully accept and you’ll feel good for having offered. But at least your thinking and noticing-that will inevitably lead to doing.
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