Midwest2, When it’s being used as a parnassa, we can expect problems.
While I agree that there are yechidim among Shadchanim who are heartless and tactless, the most highly paid of all Shadchanim, barely eek out a living from it and have to put up with a combination of uppity and whining singles and parents,etc. day and night because of a Shidduch crisis ~t o t a l l y~ not of their doing! Therapists get paid $200 per 45 minute session for listening to others tell them their problems, whether they care or not and help or not. Shadchanim listen day and night for nothing!
Whoever criticizes Shadchanim should be forced to become one! Big talkers!