Pac-Man-
The next time we went we checked and on the menu it says in small letters that 18% gratuity is added. Since we were expecting it we watched the incompetence of the staff and got a kick out of it.
Please don’t get sidetracked though, the main point of what I was saying was that people will work harder when there is competition and their compensation depends on performance. Not when customers are throwing money in their direction.