Of course you must return the money. This morning the identical thing happened to me. I am trying to quit smoking and am using both the patch and an electronic cigarette (with great success, I might add). I ordered some refills and an extra battery. The batteries are 15.95 each. Instead of sending me one battery, they sent one box of five batteries. That is quite a financial error for a small company. I have emailed them and asked them what they want me to do. I said that I will mail them back if they pay the postage. I shall update you after I hear from them.
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