I can’t speak for everyone but I know for myself (and others who’ve concurred) that it is VERY hard to take phone calls during shiva because there are usually many people sitting in front of you waiting to see you. IMO the best thing is to say that you know that it is probably busy by the house but you just wanted him/her to know you were thinking of them and that you will call again after shiva. It was a big relief to me when I would hear that.
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