Maybe the Rav felt they could have done something differently? In my case, I told him everything I went through to try to light–running down from the umpteenth floor (Friday was YT so no elevator), crossing the street to another building, climbing up another few flights to get to the room where I was told to light and finding it locked, running all over looking for a key, trying to find someone to borrow candles from, etc. etc. After he listened to my whole story, he said that my not lighting was not due to negligence so I did not have to add on another candle. I’m not c”v saying that your parents were negligent, but maybe the rav thought they should have done something differently.
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