Reply To: How can one judge favorably for this?

perhaps her emotions, her almost at tears made the rabbi uncomfortable. Perhaps he didn’t feel it’d be tznius for her to cry in front of him, whether that she’d regret it, or that he didn’t want to feel emotional sympathy. So he took out his phone to break the tension and build-up of the moment. To keep her from crying. Or maybe he was texting for a better answer to give her, not knowing himself how to best respond.