YES! YES! YES! Gefen, this also happened to me recently with my CHASE account and I was going to ask the same thing but you took care of it.
I think someone hacked into their system or put a reader on the ATMs to read the cards and a video to watch for the pins.
They did give me a credit of the money and are still investigating, but I was also thinking that it is just CHASE! Yes, this could happen to any bank but I never had a problem with other banks so…