CUSTOMER SERVICE!!!

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  • #598240
    Hocker101
    Member

    I was in an eating establishment today and I was waiting by the register to pay. So I asked the Mexican by the counter to ring me up but he said he doesn’t do the register. So, I asked him who does? and he said hes coming in a minute. I waited 3 or so minutes. After that I told the Mexican if know-one is here, then I’ll leave and know-one can blame me if I don’t pay. Then comes the cashier and he says, “Then you will get free room & board in a jail.” Question: If there is know-one to take the money, how can I be liable to pay? The same way, if there is a mistake on your receipt and you go to customer service in Wal-Mart and know-one wants to help then you can just leave. Why is this different?

    On another note: For all you store owners reading this, make sure this doesn’t happen in your store.

    P.S. This store is known to have horrible customer service and they are very very very nasty!

    #790483

    I actually think I know what eating establishment your talking about, and no body should be able to eat there. The Rabbanim shoudl ban it. The owner and clerk are both moser’im and call cops for no reason. Hocker101, you should stop going there!!!

    #790484
    commonsense
    Participant

    I don’t know why you think you are allowed to not pay because there is no one there to take money. I’m pretty sure that according to halacha that is considered genieva.

    #790485
    aries2756
    Participant

    Hocker, if you ate it you are obligated to pay for it. Your patience does not factor into the obligation. You do however have the right NOT to go there if you don’t like their customer service. Just because you are ready to leave, does NOT mean they have to be ready to serve you. Had you been ready 10 minutes before or 10 minutes after you might not have had this encounter and the owner might have been sitting by the register.

    If there is no one to take your money at the register in Walmart and you try to leave without paying for what you want, you better believe you will be spending a night with room and board courtesy of local government.

    There are times you just have to take the focus off yourself and just realize that everyone is not there to always serve you when you snap your fingers. Sometimes you just have to wait, just as when you are busy with one child or one client others have to wait. Or if you are on the phone and your Mom wants to talk to you and you tell her “I’m on the phone give me a minute”.

    I can hear the frustration and do understand how you must have felt when you are rushed and your hot and bothered, and you have to wait. Even a minute can seem like ten, but maybe bringing it to the CR was not the best choice you could have made. Some things you just have to deal with and accept.

    #790486
    Hocker101
    Member

    commonsense: Let me rephrase: I think that the above case scenario is crazy and all stores should make sure there is someone by the register at all times. I just find it crazy that no one is by the register!

    #790487
    dunno
    Member

    Why didn’t you just leave the money and walk out?

    #790488
    TheGoq
    Participant

    why does the op feel it necessary to tell us the nationality of the worker there what is the point?

    #790489
    aries2756
    Participant

    Hocker101, in today’s economy it is not always possible to have enough help to satisfy all the customers all of the time. We each have to have patience and be understanding. A big business can afford to do that and should. A small business, not so easy and one person might have many responsibilities. Patience is a virtue and that is something we all have to work on.

    #790490
    adorable
    Participant

    it gives you a better picture of what went on (maybe?)

    why do you have to go to that store?

    #790491
    kako
    Participant

    no one

    #790492
    kako
    Participant

    why does the op feel it necessary to tell us the nationality of the worker there what is the point?

    Plus, most likely the guy was NOT Mexican, but rather from some other latin american country like Honduras, Nicaragua, Ecuador, etc.

    #790493
    minyan gal
    Member

    Hocker – Your use of the word “Mexican” was extremely derogative. I can almost hear the tone of your voice as if you were saying it aloud. The fact that the Hispanic gentleman near the till is not trained in using it, may be problematic for you. It is not a reason to impugn someone or their heritage. As others have said, if you don’t care for the service do not patronize the establishment. If the situation were reversed and it was said about you “The Jew at the register” you would be contacting the ADL and hollering about anti-semitism. You are no better than the fellow working at this place – just different.

    #790494
    aries2756
    Participant

    Goq, did you change your screen name?

    As for Hocker, it seems that your screen name says a lot.

    #790495
    TheGoq
    Participant

    aries i changed it briefly was outted the same day i had a purpose for doing so.

    #790496
    cucumber
    Member

    minyan gal

    Its kind of different to say someone is a Mexican than to say they r a Jew. Would u think it embarrasssing for someone to say the Chineses behind the counter or the Canadian? Theres nothing derogatory about calling someone what they are; especially since most Mexicans in America are not citizens- therefore what is derogatory about mentioning where they come from?

    #790497
    TheGoq
    Participant

    I think what minyan girls point is that hes a human being first his nationality is secondary and you should treat everyone with respect.

    #790498
    Yatzmich
    Member

    Hocker,

    You need to get away a bit. Or maybe sit out on the back porch with a tall glass of ice cold lemonade & watch the sunset.

    I have two words for your whole story. BIG DEAL.

    Additionally, do you think that maybe it could be that it’s possible that the cashier like, maybe, like had to go to the bathroom, like , you know. I mean, like, you know what I’m saying, no?

    #790499
    aries2756
    Participant

    Cucumber, the point is the op could have just said “a worker”.

    Goq, not judging just thought is saw a post from you then saw it with another name, and was just checking to see if it was me with a senior moment or you were playing tricks on me.

    #790500
    kako
    Participant

    cucumber:

    Hocker has no idea whether the guy is Mexican, Ecuadorian or Colombian. Therefore, most likely he/she is NOT calling him what he is and the term Mexican was used in a derogatory manner.

    Also, I don’t get what you mean by “especially since most Mexicans in America are not citizens”. What does that have to do with it?

    #790501
    haifagirl
    Participant

    Seriously – know-one? Really? No one? No body? As far as that goes, I really wouldn’t want a body waiting on me.

    #790502
    TheGoq
    Participant

    np aries I’m just The Goq now this all took place last week

    #790503
    minyan gal
    Member

    “the Chineses behind the counter or the Canadian”

    Cucumber:

    First of all, there is no such word as Chineses. The plural of Chinese is also, Chinese. I would most definitely say Oriental or Asian – because the person may be Thai, Korean, Vietnamese, Chinese or one of several other Asian nationalities. Secondly, almost all the Canadian Asian residents are here very legally. I certainly would not use the word derogatively, which is the difference. There are a couple of other points about this entire thing that I would love to say, but I am sure that I would be edited and oftentimes, things are best left unsaid. This will be my last comment on the entire subject.

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