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My sukkah collapsed during sukkot and the website from where I purchased the sukkah clearly states that they warranty the sukkah for 10 years. Now they tell me they only warranty the poles not the walls which ripped when it fell. The sukkah is only 3 years old and I paid 1500 dollars for it. Any thoughts as what I should do?
Start by checking the wording on the warranty.
what kind of sukkah. we’ll read
I just googled “sukkah 10 year warranty” and clicked on the first link that came up. I’m assuming that’s the one to which you’re referring. If you click the menu button on the right side of the website heading, and then click warranty, it will bring you to the terms of the warranty.
The terms seem pretty basic, but it doesn’t say anything about only covering poles or any other portion of the Sukkah
Well since a sukkah must have walls and the poles are not the walls…….
The terms seem pretty basic, but it doesn’t say anything about only covering poles or any other portion of the Sukkah
i also googled, and found one that has 3 years on fabric and 10 years on poles.
“i also googled, and found one that has 3 years on fabric and 10 years on poles.”
But the one I found said it’s the only Sukkah with a 10 year warranty.
But the one I found said it’s the only Sukkah with a 10 year warranty.
Right. bec mine only covers the poles for 10 years.
Basic warranty covers failures occurring dzue to defects in material or workmanship which occur during normal, reasonable use.
So if the canvas ripped because of the poor workmanship of the poles, is that covered?
“So if the canvas ripped because of the poor workmanship of the poles, is that covered?”
If the poles aren’t under warranty, probably not. Just like if your window gets shattered because of the poor workmanship of the poles.
Presumably somewhere the warranty carves out consequential damages, or limits the recovery to the cost of the covered item
Looks like their website was hacked
I’d email them saying that their website just says there is a warranty, and doesn’t have anything to indicate it only covers poles, and if they’d like, you’d be happy to discuss by a bais din.
“The website for sukkah depot does not offer any fine print as to what they warranty,I could not find any link or tab to find additional information”
If you click the menu button (the three horizontal lines) on the right side of the website heading, and then click warranty from the drop-down menu, it will bring you to the terms of the warranty.
It does look like something weird is going on with their website though. Maybe Donald Trump hired Chinese hackers to hack into their website and change the terms of the warranty. I’ll paste the current text of the warranty below, just in case they are successful:
Basic warranty
Warranty for EASY LOCK sukkah
Sukkah Depot will repair or replace this product free of charge (with a new or rebuilt parts) within 10 years from the original date of purchase , in the event of defect occurring in materials or during normal usage.
Warranty for PANEL sukkah
Sukkah Depot offers a 5 year warranty with regards to manufacturer’s defects (i.e loose screws /bolts, loosened rubber bands, etc.) or defects occurring during normal use, or failures due to water exposure (i.e bubbling, panel decay, etc.)
Please note
Basic warranty covers failures occurring due to defects in material or workmanship which occur during normal, reasonable use. It does not cover damage which may occur as a result of misuse, abuse, mishandling and services by anyone other than Sukkah Depot, any use that is not in accordance with the product’s instructions or purpose, or damage that is attributable to unusual acts of G-D (i.e hurricanes, earthquake, external flooding ect.). Signed warranty certificate and original receipt must be presented for validation of warranty.
Warranty service can be obtained the first of Elul through the first of Tishrei. Please refer to the Telephone number listed below.
Every sale automatically includes a ‘warranty’ according to halacha. The fine print on a warranty would only be to exclude the company from being responsible ‘as per our agreement’.
You said that the succah collapsed, but even without any exclusions the company’s responsibility for replacement could depend on the reason for the collapse.
Did the poles fail to support the weight of the walls and/or the schach? Were they assembled correctly? Or was there an abnormal wind that they might not be accountable for?
Wait until next year
Every sale automatically includes a ‘warranty’ according to halacha. The fine print on a warranty would only be to exclude the company from being responsible ‘as per our agreement’.
No, it would also define the expected durability of a product.
Did you try contacting them and telling them that the terms of the warranty state nothing about which parts are/aren’t covered?
Every sale automatically includes a ‘warranty’…
But that only applies to the condition at the time of sale. (Basically a warranty of merchantability.)
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