Hatzolo Line Down

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  • March 15, 2012 6:37 pm at 6:37 pm #602504
    2scents
    Participant

    This is really scary. I hope that there are no serious ‘calls’ wont be covered due to this malfunction.

    does anyone know what is going on?

    March 15, 2012 7:53 pm at 7:53 pm #860292
    yentingyenta
    Participant

    its back up. check the main page of YWN

    March 15, 2012 8:09 pm at 8:09 pm #860293
    abcd2
    Participant

    The problem was due to a truck taking down phone and electrical wires a block away from the base along with one or two poles for good measure.Boruch Hashem I don’t believe anyone was hurt .

    March 15, 2012 9:22 pm at 9:22 pm #860294
    hershi
    Member

    It is quite interesting that both of Hatzalah’s Emergency numbers (718-387-…. and 718-230-….) are Williamsburg telephone number exchanges. It isn’t coincidence. Hatzalah was started by Satmar chasidim in Willi, and became the citywide, 5-Borough, operation it is today. And all the other Hatzalah’s around the world got their inspiration from NYC Hatzalah.

    March 15, 2012 9:22 pm at 9:22 pm #860295
    2scents
    Participant

    I dont get it. Hatzola should be a bit more sophisticated than that!

    When the lines in my business went down. i had full control. as we have POT lines, VIOP and hosted PBX. it takes a few seconds to switch it.

    March 15, 2012 9:59 pm at 9:59 pm #860296
    hershi
    Member

    2cents: You are talking about OUTGOING calls. INCOMING calls, OTOH, cannot be switched by yourself.

    March 15, 2012 10:31 pm at 10:31 pm #860297
    2scents
    Participant

    They sure can.

    A. If you host them.

    B. if you set up that each time the line is down, it automatically jumps to a different line.

    March 16, 2012 12:36 am at 12:36 am #860298
    hershi
    Member

    2scents: Nope. Not with the same telephone number. If your incoming telecom provider, the one that provides you with the telephone number, goes down — then only that provider can reroute the number. You cannot. Anytime someone on any random phone company dials your telephone number, the national telephone network routing tables know which specific provider to route those incoming calls to. You are at their mercy for incoming to that specific number.

    March 16, 2012 2:28 am at 2:28 am #860299
    2scents
    Participant

    I know that. However in this case Verizon, the provider didn’t go down rather it was a technician that messed up. They should have the ability to forward the number like you can forward a cell phone.

    Besides, you have the ability to set it up, so that when the line is down, it automatically ‘jumps’ to a different number, it gets forwarded on its own.

    As I mentioned. Most call centers have hosted PBX, VoIP and regular pot lines (we have service from more than one company) as a safety net. Hatzolo should do the same.

    March 16, 2012 2:38 am at 2:38 am #860300
    ConcernedMom
    Participant

    Hatzolah fund raising – Chinese auction season in many boroughs are around the corner. Just remember how you felt when Hatzolah lines were down, AND DONATE GENEROUSLY!!

    March 16, 2012 3:02 am at 3:02 am #860301
    hershi
    Member

    2scents: So, at the end of the day, for the incoming to work properly (718-387-…. and 718-230-….), Hatzalah is relying on Verizon. If Verizon messes up, Hatzalah can only speak to Verizon so they fix it.

    BTW, it’s POTS (Plain Old Telephone Service). And VoIP cannot backup an –>INCOMING<– POTS number, unless the POTS provider has a special unusual arrangement.

    March 16, 2012 3:29 am at 3:29 am #860302
    ny100k
    Participant

    Verizon deactivated those numbers as active lines. All the forwarding, backup, etc will fail, if the master record for the line doesn’t exist. It was a Verizon technical error. This had nothing to do with the pole that was knocked down.

    March 16, 2012 6:26 am at 6:26 am #860303
    SaysMe
    Member

    718 is an area code in brookly, queens, the bronx and staten island

    March 16, 2012 1:08 pm at 1:08 pm #860304
    2scents
    Participant

    ny100k,

    thanks for clearing that up.

    I really appreciate it.

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