July 12, 2011 10:27 pm at 10:27 pm #597922
While we are in the coffee room, I have a question about coffee.
I recently got a Keurig Coffee machine at Costco. I got it for a great price (the Platinum for $149 with 60 K-cups.)
The coffee is great and the convenience is amazing!!
But my machine broke in less than two weeks!! I keep on getting an error to “PRIME” the machine!! This happens after almost every cup.
Keurig tells me that they know about the problem and they are working on a fix.
They offered to replace my machine. I turned down their offer b/c I would rather return it a Costco and get myself another 60 cups of coffee!! (Both Costco and Keurig said that they are fine with that.)
Does anybody know if all their machines are junk? Will this keep on happening? (It might be worth it to keep on getting 60 k-cups for free!)July 12, 2011 10:57 pm at 10:57 pm #789258
There was one at a temp job I worked at for a month. The machine worked fine, it just made bad coffee :). No accounting for taste, I guess.July 12, 2011 11:26 pm at 11:26 pm #789259
Costco will take it back as a return even 5 years or more later. It’s their official return policy.July 12, 2011 11:30 pm at 11:30 pm #789260
I don”t undersand why costco will take it back without the 60 cups.July 13, 2011 12:24 am at 12:24 am #789261
I don”t undersand why costco will take it back without the 60 cups. “
Because they want to keep their customers happy.July 13, 2011 12:32 am at 12:32 am #789262
Is it right to reurn it for a full refund without the 60 cups?July 13, 2011 12:50 am at 12:50 am #789263
Is it right to reurn it for a full refund without the 60 cups?
Costco’s official policy is take the return even if parts are missing. If they allow it, and it’s being returned for legitimate reasons (as the OP indicates it is), there is no reason not to accept Costco’s generosity they extended to you with the purchase.July 13, 2011 1:09 am at 1:09 am #789264
I have had my Keurig for almost 2 years and have had no problems with it all. I absolutely adore the coffee that it makes – consequently I have been drinking waaaaaaaay too much coffee. I find that the price of the Kcups can be a bit much, so I make my own – not using the “thingamajig” with the mesh filter that you can buy from Keurig (also comes free with some special Keurig packaging). I save the plastic cups from the Kcaps and using special reusable lids that I ordered on line, I can make my own Kcups at just a few cents each. The main reason I began doing this is because I couldn’t find any coffee in Kcups that I liked. I can now make my coffee as strong or as weak as I like. I am really rambling, because I really, really, really love my Keurig – and nobody pays me to say this stuff.July 13, 2011 3:13 am at 3:13 am #789265
You return it without the cups b/c most of them were already drunk!
I certainly do not have to buy new ones to replace those I already used. This is ligit. The thing is broken.July 25, 2011 7:11 pm at 7:11 pm #789266
we are not talking about the costco return policy again. as far as the coffee- its great coffee and have no heard of any machines that broke (dont personally own one but lots of ppl that I know do). are you planning on sharing with us?July 25, 2011 7:23 pm at 7:23 pm #789267
If anybody is interested in saving big bucks using their Keurigs by re-using their plastic pods, let me know and I can let you know where to order the plastic lids that you need to re-use the plastic cups – or you can search ebay for Keurig and the plastic lid vendor should show up. That is how I found them in the first place. It brings the price of a cup of coffee down to about 5 cents.July 25, 2011 8:14 pm at 8:14 pm #789268
For about $13 on Amazon you can buy the Medelco universal filter. You can buy any coffee you like. Fits all Keurig machines.
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