Phone Etiquette

Home Forums YWN Main Site & Coffee Room Issues Phone Etiquette

Viewing 38 posts - 1 through 38 (of 38 total)
  • Author
    Posts
  • #593287
    TheGoq
    Participant

    I Work in a Yeshiva and the Phone manners of many Yeshiveshe people are quite bad here are some basics.

    1) When Calling anyone,anyplace,anytime devote yourself to the call dont dial the phone and then start a conversation with someone with you (child,spouse,whatever) it is so disrespectful to have someone pick up the phone and say hello and wait for you to finish multitasking.

    2)When calling a place of business (and yes a Yeshiva is a business) identify yourself fully when u ask to speak to Rabbi soandso and i ask who is calling dont say Moshe, or Cohen, or something generic state your full name my boss knows many Moshes and many Cohen’s trust me you are not special.

    3)Speak loud and clear if i ask you to repeat something there is no reason to take offense, some people wish not to identify themselves so when i ask them who is calling they mumble you are not going to get to speak with anyone without identifying yourself

    4) If you ask to speak to soandso and i say they are not in, and i also state i dont know when they will be in dont then ask me when should i call back, whenever u want to call back u are free to do so i am so sorry that i cannot instantly gratify your request just try back another time and hope for the best

    iI could go on ad ifinitum but these are the things that pop into my head right now.

    #915238
    Sacrilege
    Member

    Sounds like my chassidishe clients, go to your school 🙂

    #915239
    shimmel
    Member

    !!!! I guess its a yiddish problem not an exclusive yeshivish one.

    #915240
    not I
    Member

    Oh so you are the rude people that answer the phones..

    You sounds a little fed up but chill!

    Besides they ask when is a good time to call because most people aren’t interested in calling an office a few times til they reach the Rebbi etc. Why can’t you be as helpful as you can?!

    Not only Yeshivish any way.. not only chassidish.. Lehavdil not only Yidden at all!!! Just BTW

    And remember to chill. The people on the other end have hectic lives too!

    #915241
    dd
    Member

    Some great points, but I disagree with #4. I don’t know what you mean by “another time”.

    You know if your boss tends to come in and out all day long, or if he is likely gone for the day, or if he’s just in the men’s room. I don’t want to phone you every half hour until I reach him. Tell me when to phone back. (Or take a message.)

    Say “I don’t know when Mr Smith will be back, but you can try again in (15 minutes/one hour/this afternoon/tomorrow).”

    #915242
    TheGoq
    Participant

    Bu when i’ve already stated i dont know sosandso’s schedule how can i answer them when to call back? some people get very upset if they are not immediatly gratified

    #915243
    real-brisker
    Member

    thegoq – Chill Out! Maybe you should work on yourself and even though you dont like they way they ask the question, you will deal with it. If this is how the person talks than thats them. If there is something wrong change yourself dont blame it on yenim!

    #915244
    Sacrilege
    Member

    “some people get very upset if they are not immediatly gratified”

    I’m not sure thats the best way to phrase what youre trying to say…

    #915245
    aries2756
    Participant

    OK, slow down everyone it works both ways and courtesy and etiquette is required on both sides. And it doesn’t only apply to Yeshivas it applies to any and all situations. Firstly callers can be upset and frustrated when calling about and urgent situation so please try to remain calm and understand that

    1. You are not the only one calling in with an urgent matter and the person answering the phone is not responsible for your issue.

    2. You are not their only client and the person answering the phone might not know who you are.

    3. Just because YOU think and feel that your issue deserves immediate attention, the person you wish to speak to might not feel the same way and the person answering the phone does not have control of that situation. The more courteous you are the more that person will be willing to move you along the chain.

    4. When answering a call, you have no idea who is on the other end. That client may be extremely important to the organization.

    5. That client’s situation may be urgent or costly.

    6. It might even be your boss calling in.

    So whether your making the call or answering the call, it is of the utmost importance to be as courteous as possible. State your name clearly. Ask who you are speaking to and write down that information!! If the person you are requesting to speak to is not available ask if they have voice mail. Leave a message with the person that answered the phone and then asked to be transferred to voicemail.

    When you call back ask for the same person you spoke to earlier. Remind them that you called earlier and what time it was. Aske if the person you tried to reach picked up their messages. If not ask if there is someone else that could help you. If you wish to wait for the original person that is your choice. You can ask to be transferred to voicemail again. And again please remember that the person who answers the phone has absolutely no control over whether the person you wish to speak to will return your call or not. It is also your choice to ask for an appointment to meet in person.

    #915246
    TheGoq
    Participant

    Some Members of the administration keep very ood hours and dont have a set schedule they may be in from 2pm-10 pm one day and then not come in for 3 days thats what they have voicemail for if its important im sure they will call u back i cant keep tabs on everbody, if i know someone will be back in 5 minutes i tell them so but most times i dont know that

    #915247
    apushatayid
    Participant

    I received a call from someone on Monday night. I answered, said hello, and the person responded “hold one one minute please”. I said absolutely not and hung up.

    Most importantly, if you are on the phone with someone, don’t answer the call waiting and leave them hanging there, especially if you initiated the call. It is simply a lack of respect for the person you left hanging.

    #915248
    smartcookie
    Member

    While I agree with your post, I find this happening by yeshivish, modern and even non jewish people alike. Depends on personality and Middos. Just wondering why you’re accusing only yeshivish people.

    Another rule I have to add:

    NEVER eat while you’re talking on the phone.

    #915249
    real-brisker
    Member

    aries – Thanks! That sounds alot better.

    #915250
    deiyezooger
    Member

    Sounds like my chassidishe clients, go to your school 🙂

    Sorry Sacrilege but that was an unfair comment. Anybody who ever deals with other people knows that no group has a monnopoly on good middos.

    #915251
    shlomozalman
    Member

    “Just wondering why you’re accusing only yeshivish people.”

    Because yeshivish people ought to behave better. They certainly have been taught the importance of good midos.

    #915252
    smartcookie
    Member

    Because yeshivish people ought to behave better. They certainly have been taught the importance of good midos.

    I completely disagree.

    Within every community, you’ll find all types of people. And if you only met yeshivish/chasshidish people who DON’T know how to behave, then you gotta meet some more of them.

    Don’t stereotype!

    #915253
    Sacrilege
    Member

    deiyezooger

    When I made my comment I didnt say anything about Chassidim not having good middos. The OPs description sounded exactly like my Chasidish clients, what do you want me to say? I can pretend that my clients of Italian heritage talk like that when talking to me…. but, they dont.

    As a side point, the OP didnt say anything about Middos, she mentioned phone etiquette. Yes, it may be a reflection on the person, but lets keep to the topic at hand.

    #915254
    apushatayid
    Participant

    This may sound obvious and perhaps a bit childish, but please dont answer your phone while in the bathroom, and certainly dont initiate one unless you have sophisticated equipment that blocks out the background noise.

    #915255
    Homeowner
    Member

    apushatayid, great point!

    Equally worse are those few remaining fools who have their secretaries place their calls to line them up. After answering your phone you hear, “hold on for Mr. X” and then wait.

    I used to know a CPA who was especially guilty of this including having his secretary continue to extend the wait (i.e. “Mr. X will be with you in just a minute”). This stopped when I told him that he should not call me unless he was ready to talk immediately or I would bill him for my waiting time.

    #915256
    Sacrilege
    Member

    Homeowner

    THAT happens a lot! I think thats where they are just trying to prove how “chashuv” they are.

    #915257
    Homeowner
    Member

    Sacrilege, absolutely right! It also comes from a lack of consideration for others.

    Back in the 1970s when the legendary William S. Paley was president of CBS, he was known as one of the few CEOs who placed his own calls, a practice since followed by many others.

    #915258
    TheGoq
    Participant

    “As a side point, the OP didnt say anything about Middos, she mentioned phone etiquette”

    I am not a she, men work in Yeshiva offices too, yes even tasks such as answering the phones, i also push a shopping cart as i have no car, i dont feel any less masculine because of these things, please dont assume.

    #915259
    Sacrilege
    Member

    TheGoq

    Ouch. My bad.

    #915260
    TheGoq
    Participant

    ty sacrilege all is forgiven

    #915261
    eclipse
    Member

    On etiquette:I was on my way out of the bank this morning and because I was engrossed in a phone call,I didn’t realize the door had been opened for me by a black woman.I am very polite to everyone in general,but this woman started shouting:”YOU GOT NO MANNERS!I HELD THE DOOR OPEN FOR YOU AND YOU DIDN’T EVEN SAY THANK YOU!NEXT TIME I’M GONNA SLAM THE DOOR IN YO’ FACE!!”

    (sigh)I miss Canada.

    #915262
    dunno
    Member

    I agree with #1 and #3 but the others? Come on! So they don’t identify themselves – big deal! If you must know, ask who they are. It’s as simple as that. And like someone else said, #4 makes sense so they can have a rough estimate of when would be a good time to call again.

    #915263
    apushatayid
    Participant

    “As a side point, the OP didnt say anything about Middos, she mentioned phone etiquette”

    If you have good middos, you understand how to treat other people on or off the phone.

    #915264
    Sacrilege
    Member

    eclipse

    I cant STOP laughing!

    apy

    Since you missed the words after the period, allow me.

    “Yes, it may be a reflection on the person, but lets keep to the topic at hand.”

    #915265
    apushatayid
    Participant

    SAC:

    Perhaps you missed my point? Poor phone etiquette simply mirrors the middos one displays off the phone as well.

    I was using your sentence to make that point. Was not agreeing or disagreeing with anything else.

    #915266
    Sacrilege
    Member

    apy

    “Poor phone etiquette simply mirrors the middos one displays off the phone as well.”

    I’m not sure thats always true…

    But sometimes, yes, it does seem the case.

    #915267
    TheGoq
    Participant

    I have this coworker that when i ring their extension they will sometimes pick up the phone tell me they cant talk to me now and quickly hang up usually i am trying to transfer a call to them but they dont give me 2 seconds to say anything, why do they bother to pickup at all? if they dont answer i will put the call in voicemail.

    end of summer bump.

    #915268
    🍫Syag Lchochma
    Participant

    I never answer the phone if I am talking to my kids, helping them with their homework or if someone is visiting. Is that bad phone etiquette?

    #915270
    TheGoq
    Participant

    Some guy just called the office and asked to speak to ________

    i asked him who is calling he said Smith (not really smith but a pretty common jewish name) and i said your first name is? he says just tell him smith he will know who it is i told him there are hundreds of smiths and he said dont worry just put the call through he will know who it is so i hung up, he called again and gave me a musser shmooze and was still adamant not to give his first name, i decided to leave it up to the person getting the call if they wanted to talk to smith which they did i am sure smith will tell him what i did but i dont care.

    #915271
    welldressed007
    Participant

    the answer is so simple, no critique, just write a handbook with instructions

    #915272
    flyer
    Participant

    Why don’t you ask your bosse(es) what they would like you to do in such a situation. If they want you to transfer anyone then who cares-transfer it. If they want full names then you can say Rabbi…. would like …. Then it is not you.

    #915273
    oomis
    Participant

    Goq, for future, please don’t hang up on someone calling your boss or someone in the office. He could be his father, his best friend, his ticket agent, doctor (in which case he would NOT want to say who he was in detail) whatever. You had every right of course, to put him on hold and ask ________ if he or she wanted to speak with someone named Smith who would not ID himself further. Then, the onus goes on your boss, if he says he will not accept the call without further information, which you politely relay to the caller. The ball would then have been in his court.

    #915274
    TheGoq
    Participant

    I understand where you are coming from oomis but i just dont understand the fear what calamity would befall him if i knew his first name who am i gonna tell the blank smith called to talk to so and so today but i get your point.

    #915275
    SaysMe
    Member

    Woohoo a copycat oomis??

    Though i happen to totally agree with that post. Perhaps the caller or the receiver doesnt want anyone else to know who is calling, including the secretary. They have their reason. Perhaps it’s ‘not valid’, perhaps it is, but why not respect their privacy and err on that side? unless said receiver is specific about wanting a full name before receiving calls.

Viewing 38 posts - 1 through 38 (of 38 total)
  • You must be logged in to reply to this topic.