Phone/Battery Problems

I sent this letter to the phone company I purchased a new phone from. After sending this letter and not receiving any response, I returned to the store and then sent the phone in for repair a fourth time. Of course, nothing came out from that. I am still using a phone that only lasts for 2-3 hours.

Any advice, suggestions you can provide me would be greatly appreciated!

Thanks!

Here is the letter:

To Whom It May Concern:

On September 4, 2013 (4/9/13), I purchased` a Nokia C2-01 for 415 NIS cash from ………….., ……. Branch. (I am not a …………..)

After using the phone a couple of days, I noticed that the battery would die after only about 3 hours! I purchased a new battery and it too only lasted a short period of time. I used both batteries on a different phone and they both lasted a full working day.

Three weeks later I received a call that my phone was ready. I picked it up and used it a number of days. Again, the battery only lasted about 3 hours before needing to be recharged. I went back to the store and requested a brand new phone. Why should a brand-new-repaired phone not work properly? There is something wrong with this phone!

Again I was told that it has to go for repair! Another 3 weeks go by and I pick up my phone. SURPRISE!! The battery only lasts 3 hours or less!!!

Once again, I went back to the store and was once again told that the phone must go to repair! Three weeks later I received my phone back and of course, there was no change! The battery only lasted a very short time!

I bought this phone three months ago. Out of those three months, I had the phone a combined total of only three weeks! Three times this phone went to repair and three times it returned with absolutely NO results! I had to spend time, effort and money for a broken product that was claimed to be new!

I am requesting that ………….. refund me the full amount for this phone.