Returning at Item Purchased Through eBay

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  • #1826689

    Dr. Pepper
    Participant

    I never knew this eBay policy so I thought I’d share it.

    If an eBay purchase is refused at delivery the Money Back Guarantee from eBay is forfeited.

    I recently purchased an expensive electronic component to replace a faulty one in a home appliance. After I purchased the item I realized that I ordered the wrong component and emailed the seller twice and asked that the order not be sent. Unfortunately the seller didn’t acknowledge the requests and sent the item out.

    I notified the seller and eBay that I was going to return the item (within the 30 day return window) and refused delivery of the item through the USPS. I then tracked the item to ensure it made it back to the seller and requested a refund. After the seller ignored the request for a refund I asked eBay to intervene. An eBay representative informed me that under eBays policy I should have accepted the package and then paid for a shipping label through eBay before returning it so I forfeited their Money Back Guarantee.

    (I disputed the charge through PayPal and they decided in my favor and gave me a full refund.)

    #1826768

    OrangeCountyChapper
    Participant

    Good for you Dr. Pepper. I have also found that PayPal is very good at protecting the consumer.

    #1826840

    ShlomoP
    Participant

    This is all poshut by me. I think you are too used to Amazon etc. The eBay method actually makes more sense.

    #1826947

    Joseph
    Participant

    Dr. Pepper, what was the explanation you gave to PayPal to successfully request the refund?

    #1827008

    Dr. Pepper
    Participant

    Not much- just provided the tracking number to show that the item was refused and successfully returned to the sender. They reached out to the seller and the seller didn’t respond so they ruled in my favor.

    #1827034

    Dr. Pepper
    Participant

    ShlomoP-

    Without knowing the policy I had thought that refusing the package made more sense as it proves that the package was never opened and the seller can’t claim that I broke the item or swapped it for a different item.

    Would you be able to explain why their policy makes more sense?

    Thanks

    #1827063

    ShlomoP
    Participant

    Well actually not sure if it makes loads more sense, I was just saying that it’s poshut to me, the other method being more strange in my eyes, but only because I’ve always dealt mainly with eBay not Amazon. But suppose in a way the Amazon way does have its merits, knowing that the guy hasn’t messed with anything. So I suppose this post might have been a chiddush for some.

    #1827610

    jerkoq12
    Participant

    Seller pays to ship the item. So its genivah to refuse the package and cause the seller to lose the money

    #1827646

    Joseph
    Participant

    jer: In many or most sales it is actually the customer who pays the shipping cost, not the seller.

    Furthermore, how would it be less “geneiva”, as you put it, to accept the package and then immediately ship it right back than just refuse it in the first place?

    #1827763

    Dr. Pepper
    Participant

    I offered to pay for the return shipping so the the seller won’t have to pay for it but I was told that the price of first class postage includes free return to the sender if the package is refused.

    And I paid for the first class shipping in the first place.

    #1827773

    Joseph
    Participant

    That’s a good point. Refusing a package doesn’t cost the shipper anything more for getting the package back.

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