The Consumer Protection and Fair-Trade Authority has launched an investigation against the company that operates the popular Pango app, News13 reported.
According to the report, the reason for the investigation is dozens of complaints that have accumulated against the company, claiming that the app misleads the consumer and collects “additional services”. Customers also complained that they had been charged after selling their vehicle to someone else.
According to News13, there is sufficient evidence to fine the company in the amount of hundreds of thousands of shekels.
An investigative study carried out by the Consumers’ Barcode’ supplement shows that the application, which is familiar to Israeli drivers and allows them to pay easily for parking, requires users to pay additional fees when they are not aware, they are being charged.
In addition, the basic registration for the Pango services already requires the customer to pay a monthly fee of NIS 6.90, which according to customer reports is not returned to them.
In response, Pango states, “Joining Pango service is transparent and clear to ensure that customers understand the service and price, either in the app or through a telephone representative. When a customer joins the service, we send full details about the terms of the transaction.”
(YWN Israel Desk – Jerusalem)