🚨 YWN has been inundated with complaints from travelers describing experiences strikingly similar to that of this boy. Bochurim and married couples alike say their El Al flights were abruptly canceled without being offered alternative arrangements, leaving them with little choice but to purchase new tickets at dramatically inflated prices amid the ongoing war.
El Al has claimed that passengers were offered rebooking options through WhatsApp messages. However, YWN has been shown screenshots indicating that in many cases such messages were never received.
Moreover, many of those affected — potentially hundreds or even thousands — do not use WhatsApp at all, raising further questions about how these notifications were allegedly delivered.
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3 Responses
Same exact problem for my daughter.
Yup! Same exp. thank you YWN for bringing this out! They just canceled my ticket w/o emailing me. Then you call them, oh the call center is closed cuz of the high volume of calls! (yes there is to many calls so they just closed the call center) so you Whatsapp- oh man it takes 24 hours yes 24 hours till you can chat with someone – who says? “sorry we don’t have any options for you” then they just take away your booking and when you try to log in it says error can not pull up the booking – call customer service!
Hardest part is that they say on the website that they will rebook you so no-one wanted to book on Arkia, Israir or Air Haifa through Europe, Now that we all realized that they are not helping anyone all those flights are sold out!
They really messed up bad on this one.
Yet the only get fined 39 million