? YWN has been inundated with complaints from travelers describing experiences strikingly similar to that of this boy. Bochurim and married couples alike say their El Al flights were abruptly canceled without being offered alternative arrangements, leaving them with little choice but to purchase new tickets at dramatically inflated prices amid the ongoing war.
El Al has claimed that passengers were offered rebooking options through WhatsApp messages. However, YWN has been shown screenshots indicating that in many cases such messages were never received.
Moreover, many of those affected — potentially hundreds or even thousands — do not use WhatsApp at all, raising further questions about how these notifications were allegedly delivered.
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11 Responses
Same exact problem for my daughter.
Yup! Same exp. thank you YWN for bringing this out! They just canceled my ticket w/o emailing me. Then you call them, oh the call center is closed cuz of the high volume of calls! (yes there is to many calls so they just closed the call center) so you Whatsapp- oh man it takes 24 hours yes 24 hours till you can chat with someone – who says? “sorry we don’t have any options for you” then they just take away your booking and when you try to log in it says error can not pull up the booking – call customer service!
Hardest part is that they say on the website that they will rebook you so no-one wanted to book on Arkia, Israir or Air Haifa through Europe, Now that we all realized that they are not helping anyone all those flights are sold out!
They really messed up bad on this one.
Yet the only get fined 39 million
Happened to my son too and he has a medical condition that he needs to be in the US early next week and no kne to talk to
Such a crooked organization I don’t care how religious the owner is he is going to pay for all this theft just like any other religious person would
We had a similar experience, my daughter and son-in law have an El Al flight scheduled for Mon March 10. We got an email that they’re being rebooked to Tues Morning. Sounds good , ok. Then we get an email that it was cancelled because we didn’t confirm. Not sure how and where we were meant to confirm. There was no option of confirming. Now they are stuck. do not know what to do. Thank you to YWN for posting this story.
This is nothing new with El Al. Kenny and Darrel haven’t turned the airline into a normal world standard one that can rival the legacy carriers of the USA and Europe, Rather have turned it into a cash machine. Anyone who has flown them recently knows how they ‘couldn’t find’ the extra baggage that was purchased, or that somehow every normal size suitcase is categorized as oversized. May I inform everyone that recently they applied to join Star Alliance but were denied, this would explain why: Lack of complicity. I think that this may be finally be the wakeup call to all of us that while El Al hasn’t stopped flying this entire time, they have interest in one thing, and that is how much money can they exploit from their passengers.
Elal cancelled my flight on sunday without reaching out to me through any way. so i decided to book through egypt, then elal gave me a new flight for 2 days later so i confirmed it and cancelled my flight through egypt. A few hours before my flight elal cancels again without contacting me!!!!!!! Such a chutzpa!!! There was no new law today that they have to minimize their passengers!!!!! The owner will burn in hell!!!!
For all those who didn’t know: there is a war going on. How can anyone possibly know what will be in 10 minutes from now! While it may be true that ELAL should share that their hands are tied by ever-changing government regulations and security issues, nonetheless they are not to be blamed. They want to fly! They want the business!
I’m wondering why you all think this is an El Al issue. Have you noticed that they are the only airline flying out of Israel? Have you noticed Israel is in the middle of a war? That El Al answers to the Ministry of Transportation? That there are ballistic missiles flying overhead? That you wouldn’t want to be on a plane when one of those is in your flightpath???
So be more transparent. Let everyone know what’s going on instead of constantly screwing people over left and right with no recourse