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American Airlines Says Systems Restored But Delays Expected [UPDATED 4:55PM EDT]


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4:55PM EDT: American Airlines said its computer systems were restored after intermittent outages that lasted several hours on Tuesday, but it cautioned that flight delays and cancellations were still expected for the rest of the day.

The problems led American to ground its flights for much of the afternoon, stranding travelers across the country.

The AMR Corp unit added in a statement that it saw no evidence that its technical outage was

related to recent events in Boston.

2:50PM EDT: American Airlines said it is in a “system-wide ground delay” until 5:00 pm ET as it works to resolve a reservation system outage.

Earlier, the FAA said that all American Airline flights were grounded at the carrier’s request.

The system outage affects its reservation and booking tool, the airline said in a Twitter post.

American Airlines, a unit of AMR, runs more than 3,300 flights daily.

2:00PM EDT: American Airlines said its reservation system had an outage on Tuesday, leading the carrier to halt at least 200 flights.

“American’s reservation and booking tool, Sabre is offline,” American Airlines spokeswoman Mary Frances Fagan said in an email to Reuters.

“We’re working to resolve the issue as quickly as we can. We apologize to our customers for any inconvenience.”

FlightAware, a flight tracking service, said flights on American had been halted until 2 p.m. EDT, while regional flights on American Eagle at Dallas/Fort Worth, LaGuardia and Chicago O’Hare airports had been grounded until 2:30 p.m. EDT Tuesday.

“This directly impacts about 100 mainline flight and 100 Eagle flights, and will indirectly impact many more flights later in the day due to schedule disruptions,” FlightAware’s Mark Duell said in an emailed statement.

American, the AMR Corp unit that plans to merge with rival US Airways Group to form the world’s biggest air carrier, operates more than 3,500 daily flights worldwide.

(Reuters)



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