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Important Info From The Long Island Railroad (LIRR)


LIRR.jpgAs a result of a computer software problem, some LIRR customers who used credit cards to purchase LIRR tickets between September 25th (when a new software program was installed) and October 8th were double billed.

It is now estimated that at least 19,000 customers were affected.

The LIRR has issued credits to all 19,000 known customers who were double billed and is manually checking transaction records to identify other customers who may be entitled to credits. Many customers have already seen the credit on their statement.

LIRR customers who were double billed do not have to take any action to receive credit. However, if you have any questions or concerns, you may call the LIRR’s Automated Ticket Sales office toll free at 1-877-LIRR-TSM (1-877-547-7876).



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