New York’s attorney general has asked three major Internet providers to validate claims that customers are getting the access speed promised, especially for premium services.
The attorney general’s office says it’s “concerned” consumers paying for service from Time Warner, Cablevision and Verizon might not be getting the speeds advertised.
The request seeks the providers’ total broadband customers since 2011 and respective service levels, all disclosures to actual or potential customers about Internet speeds since 2013, substantiation for specific claims, customer complaints and copies of Internet interconnection agreements.
The attorney general’s letter cites particular concerns, mainly those related to interconnection agreements about premium options.
Cablevision says its Optimum Online service “consistently surpasses” advertised broadband speeds.
Time Warner and Verizon didn’t immediately respond Monday to requests for comment.
What matters to consumers is the speed in their house, which is in large part of function of the final “wire” meaning that instead of harassing companies they should be assisting users in measuring the speed of their connection.