Passengers flying over the Atlantic were terrified when it was announced twice that their plane could be about to crash.
British Airways (BA) Flight 206 was at 35,000 feet , halfway from Miami to London’s Heathrow Airport, when the taped message was played by accident.
Screams rang out as it was repeated straightaway.
An Edinburgh man said, “It was about 3:00am. An alarm sounded, and we were told we were about to land in the sea. I thought we were going to die. My wife was crying, and passengers were screaming. Then they played an announcement telling us to just ignore the warnings.”
Another passenger said, “When we landed, they were handing out letters apologizing, but it was the worst experience of my life. I don’t think BA should get away with this.”
A BA spokesman said of the scare en route to Heathrow on Friday, “The cabin crew canceled the announcement immediately and sought to reassure customers that the flight was operating normally. We apologize to customers for causing them undue concern.”
In August 2010, a message announcing, “We may shortly need to make an emergency landing on water,” was played by mistake on a British Airways flight from Heathrow to Hong Kong.
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8 Responses
horrible mistake.
YIKES!!!! “Undue concern”? That’s more than just undue concern!!! Someone could have had a heart attack. The airline should reimburse each passenger for the amount of their ticket plus offer them a free trip – IF they even want to set foot on British Airways ever again.
Everyone on that flight should be refunded. Inexcusable!
Mistake can happens. Why give free ticket. It was a human mistake from one of the flight crew. Why judge them so harsh.
Mr. Yidel, after letting people know that they are about to die, it is not enough to say, sorry for causing undue concern. That would work for a mistaken warning of the price of cheese going up.
Typical British humour.
#4, IF U WERE ON THAT FLIGHT WOULD U HAVE THAT SAME REACTION?!?
i think its a pretty cool experience to be able to tell people about no-one got hurt so why refund