The organization “15 Minutes” issued a report for the first half of 2018 based upon more than 3,300 complaints by commuters, as to which bus lines in Israel are the most crowded, slow, late, and unreliable.
More than 37 percent of all complaints received by the organization refer to busses being late, cancelled, or not showing up at all. 26 percent of the complaints were in regards to low quality service, 16 percent came due to busses skipping their stations on purpose, and 10 percent came due to negative experiences on the rides themselves.
Bus lines 1, 7, 10, 33, 52, 61, 66, 82, and 142 operated by Dan in the Tel Aviv area were highly ranked on the list as the worst lines with number 33 ranking as the worst line in the country.
Egged lines 6 and 68 were listed as the worst lines in Jerusalem, and among the worst in the country due to consistently canceling busses or buses not arriving. Egged line 99 from Holon to Azur and 419 from Jerusalem to Beit Shemesh were also ranked highly on the list due to insufferable congestion on the buses, long waiting time, and buses not arriving at their stops at all.
Kavim bus lines 506 from Tel Aviv to Shoham, 55 from Tel Aviv to Qiryat Ono, also had similar problems.
Metropolin bus lines 149 fro Kfar Saba to Tel Aviv, 90 from Tel Aviv to Herzliya, and 388 from Arad to Beer Sheva ranked highly on the list for lateness, congestion and negative riding experiences.
Two bus lines that operate on the Fast Lane, one 601 from Ben Gurion to Tel Aviv and the other 605 from Tel Aviv to Netanya were highly ranked on t he list due to leaving passengers at the stops and refusing to pick them up and the infrequency of the buses themselves.
The Transportation Ministry responded to the report and said: “We have companies working to oversee the service on all bus lines and for all companies on a daily basis. This report appears bi-annually and is used by the ministry to gather information and supervise the level of service of the companies and whether they are keeping to the requirements of their tenders.
(YWN Israel Desk – Jerusalem)