According to State Comptroller Justice Yosef Shapira, the number of justified complaints received by his office from citizens annually ranks among the highest in the world. Shapira’s office also serves as the nation’s ombudsman.
In his annual report submitted to Knesset Speaker Yuli Edelstein, the comptroller documents receiving 14,637 complaints in 2013. He adds there are even more justifiable complaints than citied for the number does not include justifiable complaints in which the sides reached agreement.
The Israel Postal Service leads with the most justified complaints filed against it followed by Israel Broadcast Authority, followed by the Prime Minister’s Office, Ministry of Transportation, Lod City Hall and the Ministry of Education.
(YWN – Israel Desk, Jerusalem)